Notrufstudien  

Bergmann (1993):

Alarmiertes Verstehen   

Bergmann:

Alarmierungskommunikation am Beispiel von Feurwehrnotrufen    

Cromdal/ Landqvist/ Thunqvist/Osvaldsson:

Finding out what’s happened: Two procedures for opening emergency calls  

Eglin / Wideman (1986):

Inequality in Professional Service Encounters  

Fele (2008, Ms.):

The practical epistemology of personal names in emergency calls requesting assistance   

Ley (1995):

Polizeiliche Notrufkommunikation 

Raymond / Zimmerman (2007):

Rights and Responsibilities in Calls for Help  

Whalen / Zimmerman (1988):

When Words Fail 

Whalen / Zimmerman (1990):

Describing trouble 

Zimmerman (1992):

Achieving Context