Notrufstudien
Bergmann (1993):
Alarmiertes Verstehen
Bergmann:
Alarmierungskommunikation am Beispiel von Feurwehrnotrufen
Cromdal/ Landqvist/ Thunqvist/Osvaldsson:
Finding out what’s happened: Two procedures for opening emergency calls
Eglin / Wideman (1986):
Inequality in Professional Service Encounters
Fele (2008, Ms.):
The practical epistemology of personal names in emergency calls requesting assistance
Ley (1995):
Polizeiliche Notrufkommunikation
Raymond / Zimmerman (2007):
Rights and Responsibilities in Calls for Help
Whalen / Zimmerman (1988):
When Words Fail
Whalen / Zimmerman (1990):
Describing trouble
Zimmerman (1992):
Achieving Context